CIAC retains ISO certification
CLARK FREEPORT – The Clark International Airport Corp. has retained its ISO 9001:2015 Certification, after global auditing and certification services provider TUV Rheinland found that CIAC “maintains an effective system to ensure compliance with its policy and objectives.”
According to CIAC President Aaron Aquino, TUV Rheinland gave an approval for the agency’s retention of the ISO certificate on December 20 after passing the external follow-up audit on estate management and processing of leases of land and structures.
ISO 9001:2015 is an international standard dedicated to Quality Management Systems, the combined processes, resources, assets, and corporate values that support the goal of customer satisfaction and organizational efficiency.
In the past years, CIAC was also ISO-certified for its airport operations, specifically on passenger facilitation and internal processes.
However, the scope of external audit for the agency was changed after the airport’s operations and management were privatized in August 2019.
